Los
REVIEWS

REASON TO LOVE RENTER

rr_badge
  • Real reviews from real people
  • Compare reviews by city
  • Easy to read ratings, plus a specific breakdown
  • Assurance of reliability and quality
  • Increase information and confidence
  • Read review comments from renters
  • Increase information and confidence
The van did not come with a GPS as I requested. When I requested one I was told to buy one from Walmart. The van was not clean. The back seat was wet with some sort of yellow liquid that stained by wife's pants. Overall the van was handy to have and I did appreciate the pick up and drop off service.

Report abuse Thu Jan 10, 2019 - Renter Review

Very prompt and attentive customer service. Amazing staff and vehicles.

Report abuse Thu Jun 8, 2017 - Renter Review

Good experience.

Report abuse Wed Jan 4, 2017 - Renter Review

One very important reason I rent from from LA Van Rentals is its on-site parking. I pull into a spot only 15-feet from the rental van, so I can easily transfer everything from my car to the van. Even if everything else was better somewhere else, and that is not the case, having secure parking for my car makes the experience much better than any other van rental in Southern California. I have rented from LA Van Rentals many times, and I will continue to rent from them every time I need a van.

Report abuse Wed Nov 23, 2016 - Renter Review

thank you!

Report abuse Wed Oct 26, 2016 - Renter Review

My rental experience was great, everyone at Los Angeles Van Rentals was very helpful and courteous.

Report abuse Tue Jul 26, 2016 - Renter Review

The price was better than the regular van rentals, which is why we booked it. But on Sunday when we returned the van and were supposed to be dropped either at the airport or at our hotel (different agents told us different things about this) when we got there we found the gal at the desk had already left to take someone to the airport, forgot about me, and wouldn't come back to pick me up as promised because she wanted to leave right away from the airport. So I had to walk back to the hotel.

Report abuse Wed Jul 6, 2016 - Renter Review

We paid for a car seat that was out of date and not at all safe, we had to borrow one. We had three children under 2 with us. Fortunately we had two of our car seats with us. We are all up to date on how to install just about any car seat, but this one was either missing something and the directions were insufficient.

Report abuse Tue Jun 21, 2016 - Renter Review

The day before my reservation I received an email stating that my insurance would not carry over to the rental & I checked with my insurance prior to making the reservation to make sure I would have coverage. While trying to work this out with the van rental company they were extremely rude, I feel as though I was being forced to buy their insurance & I couldn't cancel the reservation because their cancellation policy was 72 hours. Also the van was older than I thought it would be.

Report abuse Thu Jun 16, 2016 - Renter Review

Friendly staff, very responsive to emails.

Report abuse Mon May 23, 2016 - Renter Review