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arrived at midnight in bad weather. was told to get cab from Airport instead of supposed pick up. Instead of confirmed quote was charged extra $125.00 for Sun Pass which I didn't need!! Filed dispute with American Express.

Report abuse Sun Apr 28, 2019 - Renter Review

Terrible communication between Miami and Fort Lauderdale, they don´t share information. Waiting 45 minutes at 6.30 am to return the car and I nearly missed my flight. The car was dirty.

Report abuse Mon Apr 22, 2019 - Renter Review

I wasn't able to rent a car. Upon reaching the location (and after waiting 20-25 minutes to be helped) I was told my insurance is not right and I couldn't rent the car. If you have requirements for the insurance you accept, you really should let people know that information in the reservation and in the reminder emails you send out. I got 3 reminder emails, none reminded me of the insurance requirements. This got us stranded on vacation!

Report abuse Sun Apr 21, 2019 - Renter Review

I arrived at the airport at 10:30p on a Friday. When I called Jc Car Rental about my reservation per the instructions in their confirmation email, they informed me that they could not keep my reservation because they had no cars available. Not just my desired vehicle -- no rentals available at all! I found myself scrambling to find a vehicle since most rental locations in the airport were sold out. I will never rent from a company that can't even keep a simple reservation. Stay away!

Report abuse Mon Mar 4, 2019 - emmac

I did not end up getting the vehicle. When I went to pick it up, I was told my own insurance (which covers car rentals) and my visa (which covers car rental insurance) was not acceptable (although I have never had a problem renting before). I was told that I would need to pay $50 per day for insurance. Highway robbery. A total bait and switch. I refused. They cancelled my reservation but I am afraid they had my credit card and charged me. I am totally disgusted and plan to write a review

Report abuse Thu Feb 21, 2019 - Renter Review

Total SCAM buyer be aware!!!!! JC Car Service is NOT at airport its an off-site location. Shop with 1 employee who picks up at airport makes a NEW Agreement with EXTRA CHARGES and drops you off to airport when departing. If you go thru a third party booking services BE AWARE more fees charged at car pick up . STAY AWAY

Report abuse Wed Feb 13, 2019 - Renter Review

Got a ride to the airport wasn't expecting that . great service

Report abuse Wed Feb 6, 2019 - Renter Review

They cancelled my reservation without notice. I called at 5pm to arrange the airport pick up and was told that they gave away my car at 11am because they thought i was picking up my car early even though my reservation clearly said 5:30pm pickup. They said they did not have a car available anymore, so I ended up renting at the last minute with another rental car and ended up paying $450 instead of $80!

Report abuse Fri Jan 4, 2019 - Renter Review

I was quoted and paid in advanced for one price then when I got there they gave me some bulshit mandatory fees which was $150 extra! They wouldn’t give me the car unless I paid this and I hadn’t no choice bc I had theee small kids off a flight with me.

Report abuse Fri Jan 4, 2019 - Renter Review

When we arrived at our destination and we called the rental company to pick us up to get our reserved reservation rental car, we were told on the phone that they had no car for us. We were left with no available car, we were stranded at the airport. We had to take a Lyft to get to our destination. We were traveling to see my 92-year-old mother who needed our help. DO NOT USE THIS COMPANY, they are a sham.

Report abuse Fri Jan 4, 2019 - Renter Review