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Didn't answer phone for 30 minutes. Followed instructions in email for pickup, they wanted us to walk to a different area after we had gotten there. Vehicle we reserved was dirty, & not working. They we going to jump the battery & give it to us. After expressing concern, they said, "All rental vehicles in California are like that & have to be jumped". We nearly walked to a different rental agency, and then they offered us the van that they picked us up in. Tired, we took the van, and it worked

Report abuse Wed Jan 2, 2019 - Renter Review

By far the worst rental experience I've ever heard. They lost my reservation and would not honor my rate quote from the email I received. The car had a check engine and a flat tire light and when I went to put air in the tire was bald. I was scared to drive the car.

Report abuse Thu Dec 27, 2018 - Renter Review

This company is the worse!! Super rude & unfriendly on xmas eve. My trip started off horribly thanks to them. I will NEVER rent nor recommend anyone else does from this company. I reserved and paid for a full size car. However they told me the car broke down & the only car available was compact. I was traveling w my family so I had to make another trip back to airport to pick them up as we could not all fit along with luggage. To top it off they would not adjust my rate. In and out rental sucks!

Report abuse Thu Dec 27, 2018 - Renter Review

This company is the worse!! Super rude & unfriendly

Report abuse Thu Dec 27, 2018 - Renter Review

Never rented from them.When i called to confirm pick up time and where. I was then told they don't do that for free there is a ten dollar fee both ways we i told the guy that i was not pleased with his deceptive business. Practice and i would never do business with him again he then started being very rude and would not now allow me to rent he said he was canceling reservations amd hung up on me

Report abuse Thu Dec 27, 2018 - Beverly Fielding

This is inexpensive rental company, but car was quite old. Everything was good except that.

Report abuse Sat Jul 28, 2018 - Renter Review

I never knew about these slightly off airport car rental companies. They are so much cheaper than the regular rental companies like Budget, Avis, Enterprise, Fox, etc. Sakura also has pick up and drop off at LAX. I would definitely rent from them again.

Report abuse Mon Feb 19, 2018 - Renter Review

la señorita Lopez una exelente persona y mu amble y un trato amable

Report abuse Fri Jan 5, 2018 - Renter Review

They had no car for me, they said it was your fault not theirs. Either way I was left out. Called to ask why reservation was cancelled and the phone was answered “Hello.” There was no indication this was a business. I have no idea why Kayak would allow them access.

Report abuse Sun Dec 31, 2017 - Renter Review

The stated office closing time is 5pm. I returned the car 3:30pm and expected to get a drop-off at the ariport, only found the door was closed and nobody around. Called the office, was told there was an emergency and they were far away from the office and couldn't honor the airport dropoff. I think this was quite bad.

Report abuse Mon Aug 8, 2016 - Renter Review