Click on a rental policy for more details
Milage Policy
• Unlimited mileage applies only within Florida
• Written authorization is required for any out-of-state travel
• Violation of this policy may result in additional fees or contract termination.
(MCO) Orlando Airport Pickup / Drop Off
*Orlando Vehicle Pickup/ Drop Off Is Available through WallyPark which is a 3rd party seperate from Florida Van Rentals
Privacy Policy
Florida Van Rentals is committed to protecting your privacy. We collect personal information such as your name, contact details, driver’s license, payment information, and vehicle usage data to process reservations, provide support, prevent fraud, and comply with legal requirements.
Your data may be shared with trusted partners (e.g., payment processors, insurance providers) or government agencies when required by law. We use industry-standard security measures to protect your information and retain it only as long as necessary.
You may opt out of marketing communications at any time. By using our services, you agree to this Privacy Policy. Updates will be posted on our website as needed.
Vehicle Reservations
• Reservations must be made under the renter’s legal name and valid contact information.
• In the event your reserved vehicle becomes unavailable (i.e. rental extensions, mechanical issues, vehicle involved in accident) Florida Van Rentals reserves the right to substitute a rental vehicle/s of equal or greater size and/or value
Pickup / Drop Off
Florida Van Rentals offers free shuttle transportation to and from the following airports:
• Orlando International Airport (MCO)
• Tampa International Airport (TPA)
• Fort Lauderdale-Hollywood International Airport (FLL)
Towing
TOWING – We do NOT allow towing/hitches on any of our vehicles
Currency
Florida Van Rentals accepts all major credit cards and debit cards, there will be an additional 3.5% processing fee.
There will be a $150 deposit required prior to picking up your rental and $250 for those traveling out of state.
Rental Extensions
You are able to keep our rental vehicles longer than originally scheduled providing the vehicle is not already reserved for another rental customer. Extension requests must be submitted in writing to info@floridavanretals.com
Travel Agent / Tour Operator Commissions
Travel Agent Commission may be available by contacting Florida Van Rentals at 407-438-8010 and speaking with a manager on duty
Early Returns
Rental Vehicles returning earlier than the scheduled time on the rental agreement will not receive a refund.
Personal Belongings Left in Our Rental Vehicles
We are not responsible for ANY belongings left behind in our vehicles.
Any Items found in our vehicles will be returned at YOUR expense.
Mileage Policy
Mileage Policy
• Unlimited mileage applies only within Florida
• Written authorization is required for any out-of-state travel
• Violation of this policy may result in additional fees or contract termination.
Toll Transponders
• Rental vehicles are equipped with toll transponders which you are billed for at the time of the rental. Toll transactions are deducted from the security deposit
• Unpaid violations will be charged to the renter’s credit card on file, including any administrative fees.
Price Match Request
Our Low Price Guarantee does not apply to services, nor does it apply to special offers or promotions, including rebates. All Billed reservations are final and are not eligible for a price match.
Mercedes Sprinters that run on Diesel Fuel
Any Customer that rents any our our Mercedes Sprinter Vans must fill up vehicle with Diesel Fuel only. If Customer puts gasoline in rental vehicle rather than Diesel Fuel this will void any insurance coverage for rental period and customer will be responsible for complete repair costs.
Florida Child Car Seat Laws
• Florida law requires all children ages 5 and under to be in an approved child restraint device.
• Infant (0–3) and booster (4–5) seats are available as optional add-ons for a fee.
• Renters are responsible for proper installation of all safety seats.
Late Rental Returns
The following policy applies to rentals turned in after the designated return time:
We allow a 1 hour grace period on returning the vehicle, any vehicles returned more than 1 hour late shall be charged (1) additional day rent on the vehicle.
After 48 hours our late vehicle will be considered stolen and will be handled accordingly with the proper authorities.
Smoking
No SMOKING is allowed in any of Florida Van Rentals vehicles. There will be a $250.00 smoking fee should the rental vehicle have a odor of smoke in rental vehicle. Customer will be responsible for any damage to any seats (Cigarette Burns).
Drivers License
We require a current drivers license or temporary permit/license at time of rental. We will not accept a expired drivers license.
Debit Cards / Currency
Florida Van Rentals accepts all major credit cards and debit cards, there will be an additional 3.5% processing fee.
There will be a $150 deposit required prior to picking up your rental and $250 for those traveling out of state.
CHECK PAYMENTS - Personal checks or handwritten checks are not accepted for any reason. School, government, or institution checks are accepted providing FLORIDA VAN RENTALS receives the check a minimum of 14 days prior to the pickup date. FLORIDA VAN RENTALS will STILL REQUIRE a credit card authorization to be placed on file - this is for incidentals only and WILL NOT be charged unless vehicle is returned with less fuel, damage, etc..
Emergency Information
Our office will supply a emergency number at the time of rental should you need to speak with Florida Van Rentals outside of normal operating hours
Gas
The Fuel Level will be checked and confirmed from our office staff at the time of rental. The CUSTOMER is required to bring the rental vehicle back with the same amount of Fuel as when rented. Fuel disrepancies will be billed upto $10.00 US per gallon and this rate will be reflected on van rental contracts
Hours of Operation
We are open from 9:00AM - 5:30PM EST Monday through Sunday. Call our office for exact hours. We deliver on Sundays, and odd hours! We Go The Extra Mile To Earn Your Business
Rims & Tires
Each one of our vehicles is equipped with a spare tire and a jack with lug wrench. It is the sole responsibility of the renter to replace the tire with the spare provided in case of a flat tire.
We do not give flat tire replacement service.
The renter is also responsible for the cost of the replacement tire.
Unfortunately there is sometimes road hazard, but we cannot assume responsibility for the damage caused to the tires and rims.
Please drive carefully.
Honor Reservations
Rental Rates are locked in and are guaranteed at the time of booking. Price Rental increases and Price Rental decreases will not affect the rate that you have booked at. If a lower rate becomes available, you may receive the lower rate if you are outside of 14 days of your pickup date. If you are within 14 days of your pickup date you must cancel and re-book the rental, cancellation fee of $100 will be applied.
Spare Tire and Jack
Florida Van Rentals vehicles are equipped with a spare tire and a jack with lug wrench. It is the sole responsibility of the renter to replace the tire with the spare provided in case of a flat tire. We do not give flat tire replacement service. The renter is also responsible for the cost of the replacement tire. Unforetunately there is sometimes road hazard, but we cannot assume responsibility for the damage caused to the tires and rims. Please drive carefully!
Summons Payment Responsibility
• Renters are responsible for all parking tickets, and traffic violations during the rental period.
• Rental vehicles are equipped with toll transponders which you are billed for at the time of the rental. Toll transactions are deducted from the security deposit
• Unpaid violations will be charged to the renter’s credit card on file, including any administrative fees.
Prohibited Uses of Our Vehicles
Use of vehicle is limited to your personal use. You are not permitted to use the van to carry passengers or property for hire without prior authorization. To tow or push anything. To be operated in a test, race or contest or on unpaved roads, or while under the influence of alcohol or a controlled substance or for an illegal purpose including the transportation of a controlled substance or contraband or outside of the U.S.A. I am prohibited from removing any equipment from the vehicle. A violation of this paragraph automatically terminates my rental, makes me liable to you for loss of use, all the penalties, fines, forfeitures, liens and recovery and storage costs, including all related legal expenses.
Pets in Rental Vehicle
No pets are allowed in any of our rental vehicles unless CRATED. It is the renters responsibility to ensure that the vehicle is clean and odor-free and has no signs of pet hair. Service animals are always allowed in Florida Van Rentals vehicles with proper notification and documentation. A $75.00 cleanup fee will be assessed to any vehicle with any signs of pet transportation