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When I picked up the car the back seats had clearly not been wiped down and interior was not clean. In addition, the vehicle had a broken A/C, it said it was 6K miles overdue for an oil change and the hill decent control was stuck to on. Didn't give me a lot of confidence that the car would even make it though my entire trip from LAX to Palm Spring and back. Thankfully it did, but it was an unnecessary stress placed on me during my trip.

Report abuse Tue Apr 30, 2019 - Renter Review

The car the rented to me had an expired registration tag on the license plate. I got stopped by the cops and questioned about it before they verified it was a rental.

Report abuse Fri Apr 26, 2019 - Renter Review

The rental car was in terrible condition. It was clearly rebuilt following an accident with several trim pieces missing or broken, no spare tire, the automatic transmission had a sticky clutch/torque converter, and the front two tires were dangerously bald. If my rental period had included rainy weather I would not have felt safe driving the car given the condition of the tires.

Report abuse Fri Apr 19, 2019 - Renter Review

The car they rented to me had bald front tires, lots of scratches and dents, and seemed much older than most rentals. The car did not seem safe to drive but I had no other option. Atwest also promised a shuttle to and from the airport. Instead, they direct you to the nearest Hilton and tell you to pretend you are a hotel customer to get on their shuttle. Shady all around. Would not rent again and would prefer my money back.

Report abuse Fri Apr 12, 2019 - Renter Review

Good service, good car, no surprises and Jon was very courteous.

Report abuse Fri Apr 5, 2019 - Renter Review

Rented a mini-van... it was satisfactory and cheap for what my purposes required. Little things were off such as no antenna so radio reception was poor and the fob did t work so has to manually unlock doors.

Report abuse Thu Mar 28, 2019 - Renter Review

I wasnt aware this was a used car rental agency. My car had no hub caps, over 80K miles, wasn't clean, day time driving light out, tire pressure indicator never went off(after I filled tires 2x). dont get me wrong it ran. But it was not at all what I was expecting. Perhaps if I had known for the price I would be getting "very used" vehicle I wouldn't have been as disappointed.

Report abuse Wed Mar 27, 2019 - Renter Review

Advertising a free shuttle is false. We were told it was a 45 minute wait. We rode in a lyft and arrived in 6 minutes - 1.5 miles. We got there and the guy said there was no shuttle because he was the only one working. Our bill and receipt stated one price. We paid for insurance and the guy assured us that was the total. Of course, now that I look at my statement there is an additional 75 dollars. Very unethical. This is a hassle.

Report abuse Sun Mar 17, 2019 - Renter Review

Wasn’t picked up, was told to ride Hilton Shuttle. Took me a while to find office. Once there, service was great. When time to turn in, no one at office, so had to park car myself. Since no one spoke to me upon turn in, I BETTER NOT have any surprise charges I wasn’t expecting.

Report abuse Fri Mar 15, 2019 - Renter Review

Absolutely the worst rental experience I've ever had and I don't need to think about it. After waiting 15 minutes for the agent to arrive and unlock the door, I was told my reserved car that had been booked 3 weeks prior was at the mechanic's shop and I needed to wait for it to arrive. At that point, I cut my losses and found a much better company to rent from. At West should be closed down permanently.

Report abuse Wed Mar 13, 2019 - Renter Review