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Never have I rented from here but it was so bad. I did not get what I reserved for and when I got there no one was there and the customer service was awful. The car was clean but when I got in it had less than a quart of gas and to top it off it needed some brakes car was making such an awful noise every time I stopped. A/C was hardly working. Would NOT be renting from this place ever again!

Report abuse Wed Sep 18, 2019 - Renter Review


Report abuse Tue Sep 17, 2019 - Renter Review

I was a bit apprehensive about this place but everything turned out great. No problems at all, the car was really nice, and pickup and dropoff were easy.

Report abuse Mon Sep 9, 2019 - Renter Review

When I made the reservation, nowhere on your website said that this vehicle is a VERY USED car (over 100,000 miles) ... When I got the car, its gas tank was less than 1/2 full ... And the most disappointing part was its interior was saturated with marijuana smell. When I returned the car at the designated time, there was no one in the office ... I had to follow the instruction posted on the door how to return/park in the garage ... Afterwards made 4 phone calls to make sure it's ok.

Report abuse Sat Sep 7, 2019 - Renter Review

No pickup from LAX. Used Hilton shuttle which we were advised to use, and the Hilton driver gave us shit, said it's for hotel users only. We had to wait 20 minutes for someone to show up. On the way back, no one was at the office, we used the Hilton shuttle again with no problems. Overall though, good experience and we would use it again. Thanks Erica.

Report abuse Sun Aug 25, 2019 - Larry

This was our first time renting from Atwest Rent A Car, and it was a good experience. My only complaint was that with the car interior. There were stains on the seats and other areas as well.

Report abuse Wed Aug 14, 2019 - Willtb3

The car was very dirty and even it had some pick up issue.

Report abuse Tue Aug 13, 2019 - Renter Review

Didn't have true transportation. Had to take a nearby hotel shuttle. But it worked out. Just wish I would have known that before I landed.

Report abuse Mon Aug 5, 2019 - Nate Penney

No pick-up. Was told to take the Hilton hotel shuttle and go around back, but when I exited the shuttle and starting walking towards the back of the hotel, the shuttle driver yelled at me and said that they don't pick up passengers that aren't hotel guests. When I told him that I was told to do that, he was not informed and angry about it. He didn't know what Atwest Car rental was. Car was dirty and made noises as if a belt needed replacing. Did not trust the vehicle in traffic.

Report abuse Wed Jul 31, 2019 - Renter Review

The agent helped me fill out the pre rental checklist. I've never had another agency help me with that. Thank you!

Report abuse Wed Jul 31, 2019 - Renter Review