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I would've been charged $65/day until I pointed out my rate quote was for $51/day. The e-vehicle I rented (not something I had requested beforehand) didn't have the 240V charger in the trunk so it took forever to charge! For the last day of my rental, I had to have it plugged in for almost 20 hours. Ridiculous to have a rental car you can't spend time driving because it has to stayed plugged in for so long! Also had issues every time I tried to unplug charger from vehicle.

Report abuse Wed Oct 13, 2021 - Renter Review

It took over 30 minutes in line just to pick up the car (and car was not quite ready as it was being washed) even though we had a 9:00 reservation. We were charged 10$ more from email. On top of that, there was only half a tank of gas and we had to stop for gas ( the tank should be full when we pick up the car.) The person responded that I guess the previous person and never filled the car. So we ended up putting gas and ended up returning with a quarter of a tank more than what we received it.

Report abuse Thu Sep 23, 2021 - TML girl

Reserved in april. Phoned 2 days before pick up (August) because i read comments about aligo reservations being cancelled without informing the client. Found out my reservation cancelled (i did not cancel). Customer service never called me back. Rates were now 4.5 times higher. Spoke directly to kiosque staff member who managed to get me a car for 45$ rather than 35$ /day (reservation). Almost cancelled family vacation because uncertain they would even honor new reservation. STRESSFUL.

Report abuse Mon Sep 6, 2021 - Renter Review

Excellent service

Report abuse Wed Aug 25, 2021 - Renter Review

We were two hours late to pick-up our vehicle in high tourist season. We were so afraid that our car would be gone....we called ahead and the staff did their best to get us a vehicle. When we arrived we were pleasantly surprised they had an even better (and brand new) car waiting for us. The staff were super helpful and the rate we were given was the best in Vancouver! Thanks Aligo! Without the car our trip would've been disastrous.

Report abuse Sat Aug 21, 2021 - Nicole W

Very happy with the customer service, the rental vehicle, the whole process. Thank you so much!!!!

Report abuse Thu May 20, 2021 - Renter Review

Easy pick up and return. Great service!

Report abuse Sun May 16, 2021 - Renter Review

Han, the rental agent was most helpful and courteous.

Report abuse Fri Apr 16, 2021 - Renter Review