Agency
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My security deposit has not been returned in a timely fashion, within 24 hours I will report this company to my credit card company to obtain my money.

Report abuse Thu Jul 18, 2019 - Renter Review

I was picked up from the airport promptly. The guy who picked me up was great. I felt like a VIP. The car was new, only 5K miles on it, and gave a good mileage. The return experience was also very easy and simple. You simply park the car at the designated address and drop off the keys. There was no pressure for buying extras, like the big car rental companies do. I will definitely rent from this agency again and recommend it to others.

Report abuse Thu Jul 18, 2019 - Renter Review

The car was dirty inside. The chairs had stains on the them. Customer service was not helpful. Worst car rental experience!

Report abuse Mon Jul 15, 2019 - Renter Review

Great service. Very personable staff.

Report abuse Sat Jul 13, 2019 - Renter Review

Great experience! Much better than the mainstream companies I have dealt with in the past. Great customer service and very easy/quick process. Just waiting on the refund of my deposit. Would highly recommend renting from Agency!

Report abuse Thu Jul 11, 2019 - Renter Review

Car was in bad shape. Ran poor. Bad experience

Report abuse Tue Jul 9, 2019 - Renter Review

I WOULD NOT RECOMMEND THIS AGENCY FOR ANYTHING. THEY WILL KEEP YOUR DEPOSIT. 3 months later and still haven't received my refund. Will be calling corporate.

Report abuse Mon Jul 8, 2019 - Renter Review

I thought the car and pickup was great along with the price. I didn't see that I would be charged $150 as a deposit and it wasn't as convenient as having the car at the airport.

Report abuse Mon Jul 8, 2019 - Renter Review

Pickup/call instructions were very confusing. No one was there to pick me up. I took the shuttle to offsite car rental location not knowing where to pick up my car. I called the agency phone number listed in email with no one answering. Someone picked up after about 5 calls and 1 hour later. Was told there must have been confusion about my flight even though I listed my flight details. Finally got picked up about 2 hours later with a baby in the car. Unbelievable

Report abuse Sun Jul 7, 2019 - Renter Review

Upon picking up my vehicle, I was told that the $150 deposit would be credited to my account after 10 days if the car was return damage free and the tank was full. The car was returned exactly as I picked it up and full of gas. It is now 45 days later and I have still not seen my credit for the $150 deposit. I Have attempted to contact renter via email and voice mail, but no response ! Still waiting to hear from someone with email or a call to fix this. Stay away from this renter.

Report abuse Sat Jul 6, 2019 - Renter Review