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Support Technical FAQs

What Are the Minimum Browser Requirements?

Car Rental Express conforms to most applicable World Wide Web Consortium recommendations.

The following browsers have been tested and are expected to be fully functional with all areas of Car Rental Express:

If you are not currently using one of these browsers, you may need to upgrade to fully view and utilize Car Rental Express. If you are using a beta version of a browser, you also may encounter problems due to the pre-release nature of your software. Also, JavaScript should be enabled in your browser to ensure proper functionality.

What Are the Minimum Display Requirements?

Car Rental Express is best viewed on a screen resolution of 1024 by 600 or greater, with 256 colours.

How Do I Bookmark Car Rental Express?

On Internet Explorer, just go to http://www.carrentalexpress.com and add the page to your Favorites. In Firefox, add it to your Bookmarks, and in Safari, add to Bookmarks.

To save a reservation from within a browser session, ask for a Quote by Email, in step 3, after selecting a vehicle.

What are Cookies? How are they Used on Car Rental Express?

Cookies are small pieces of information sent by Web Servers (Computers that host Websites) to a site viewer’s computer. Cookies often create user's login and registration information, preferences, "shopping carts", and other items. At the Car Rental Express site, cookies are used in a number of places. Most interactive websites on the internet use cookies to make things easier for visitors. As many as 97% of internet users allow cookies to be place on their computers.

It is important to allow cookies or to enable them, to complete the reservation process at CarRentalExpress.com. This is the default setting for most browsers.

Error Messages

What Does It Mean When I Get the Message:

"The page cannot be refreshed without resending the information. Click Retry to send the information again, or click Cancel to return to the page that you were trying to view?"

Car Rental Express uses a powerful database system to display many of its dynamic components. As a result, many details of your choices are saved, for example your desire to see premium cars only, or to search the New York area in January.

While this information is often stored on Car Rental Express's servers, occasionally it is stored on your personal computer (See: What Are Cookies?). When it is stored on your computer, if you refresh a page or press the back button you will occasionally see the above error message, requesting that you allow your computer to resubmit data to Car Rental Express.

Clicking "Retry" will almost always display your previous page with information correctly entered.

What do These Browser Messages Mean? Is my Computer or Privacy at Risk?

Internet Explorer:
"This page contains both secure and non-secure items. Do you want to display the non-secure items?"
Firefox:
"You have requested a secure document that contains some insecure information. The insecure information will not be shown. For more information on security choose Document Information from the View menu."

These messages actually are the result of our careful efforts to ensure your online security and privacy.

Car Rental Express proudly utilizes SSL (Secure Sockets Layer) with encryption verified by GeoTrust, the industry leader in secure Internet commerce. On any page where you must enter personal information, SSL and GeoTrust ensure that this information is protected and secure. However, on these pages there are also elements such as images, headers, and text that do not need to be secured, and therefore these pages contain both secure and non-secure items.

To summarize, these messages mean that your privacy is not at risk.

I've Received a "404 Page Not Found" Message. What Do I Do?

This error message occurs when the page you are trying to access no longer exists or cannot be found. Please contact Car Rental Express and the problem will be fixed as soon as possible.

I've Received a "500 Internal Server Error" Message. What Do I Do?

A "500 Internal Server Error" Message means that something is wrong with the Car Rental Express server. If you receive this error message, please try again later. We monitor our servers closely to ensure maximum availability of the website.

What Does It Mean When I Receive the Message 'Session Expiration'?

Car Rental Express has done the utmost to ensure your privacy and security online.

As a result, CarRentalExpress.com has been created with an automatic feature that disconnects you and erases your personal data after a long period of inactivity. This ensures that you will not inadvertently share your information with other users of the same computer.

If you do receive this message, unfortunately your only option is to start your rental process again.