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| Home >> Support >> Car Rental Express Site Support FAQs |
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Car Rental Express Site Support FAQs General
Technical
Rental Questions
General
1. What Does Car Rental Express.com Inc. Do?
In order to provide you with the best value in online car rentals from independent car rental agencies, Car Rental Express Inc., through CarRentalExpress.com, gives you the most powerful and simple to use agency assessment and rental tools on the Internet. In short, Car Rental Express.com Inc exists to be the web’s best reservation guide to independent car rental agencies. 2. How Does the Car Rental Express Booking Engine Work? 
The Car Rental Express booking engine is an interactive database that Car Rental Express member independent car rental agencies can directly access. These agencies input information regarding their vehicles, rates, policies, discounts, operating hours, and other important features. The renter enters rental requirements into the Car Rental Express Rate Search™ system, specifying location, dates, times, and vehicle preferences. The database is queried, and the result is the display of an accurate, real-time rentals procedure. Once a reservation has been made, the renter then begins their experience with the Car Rental Express member independent rental agency. 3. Who Are Vehicles Being Rented From? Does Car Rental Express Rent Vehicles?
While all reservations run through the Car Rental Express database, it is not Car Rental Express that rents you the car. A Car Rental Express Member Independent Car Rental Agency in your selected city rents you the car and gives you the key. The vehicles belong to the member agencies, and not Car Rental Express. Car Rental Express simply facilitates the rentals. As a result, many agencies have different rental policies and requirements. Car Rental Express encourages you to utilize the Car Rental Express Comparison Guide™ to learn about any perspective agency. 4. About the Car Rental Express Member Independent Car Rental Agencies
The rental agencies listed on Car Rental Express are all independent car rental providers. Either they are an independent car rental agency or an independent franchisee of a national car rental agency. These independent business people will do all that is reasonably necessary to get and keep your business. By dealing with the “owner,” rather than the “manager,” you will receive an extra measure of service that can only come from someone with a vested interest in the company. 5. About Car Rental Express Site Content
The content on this site, while not guaranteed, has been obtained from sources that we believe are trusted and factual. The site content on CarRentalExpress.com is provided to you at no charge. You may print the material on this site for your own personal, non-commercial use. You may not use this site or information for commercial purposes without the explicit written permission of Car Rental Express.com Inc. The content has been added to the site to make your use of the site more complete, purposeful and enjoyable. We provide this travel related information so that you may use it to help plan your trip. 6. What is the Car Rental Express Privacy Policy?
We wish to ensure your privacy and that of your personal electronic communication. We will not share your e-mail address or other specific personal information without your consent. Your profile information may be used to create personalized content, services and advertising on or related to the Site or any other sites owned or operated (either wholly or in part) by us. We may also use your profile information to create aggregate reports. Such profile information is anonymous and does not contain any personally identifiable information. We reserve the right to cooperate fully with local, provincial or state and federal officials in any investigation relating to any content provided by you (including personal or private electronic communication transmitted on the Site) or purported unlawful activities that may involve your participation. 7. Do Travel Agents Receive a Discount on Private Rentals?
Most Car Rental Express agencies pay commissions to travel agents. So, generally, a courtesy 10% discount will be offered to all travel agents. As to further discounts for travel agents, each independent car rental agency will have its own policy. CRX suggests that travel agents renting on their own behalf should make their reservation online and at the end of the reservation process there is a free form box to make special requests or to ask questions. If the T/A does not receive the reply wanted concerning a further discount, the reservation can always be cancelled. Technical
8. What Are the Minimum Browser Requirements?
Car Rental Express conforms to all of the current applicable World Wide Web Consortium recommendations, including XHTML 1.0, and CSS 2.0. The following browsers have been tested and are fully functional with all areas of Car Rental Express: If you are not currently using one of these browsers, you may need to upgrade to fully view and utilize Car Rental Express. If you are using a beta version of a browser, you also may encounter problems due to the pre-release nature of your software. Also, JavaScript should be enabled in your browser to ensure proper functionality. Recommended Browser Upgrades:
Windows Users Internet Explorer, Opera or Mozilla. Macintosh Users Mozilla or Opera. Linux Users Mozilla, Konqueror or Opera. 9. What Are the Minimum Display Requirements?
Car Rental Express is best viewed on a resolution of at least 800 by 600, with at least 256 colours. 10. How Do I Bookmark Car Rental Express?
Please view these pages for instructions on how to bookmark with some common browsers. Note: Each Car Rental Express Rate Search™ is a separate and temporary Internet session, and cannot be bookmarked at this time. The ability to save your reservation process is currently under development. 11. What are Cookies? How are they Used on Car Rental Express?
Cookies are small pieces of information sent by Web Servers (Computers that host Websites) to a site viewer’s computer. Cookies often create user’s login and registration information, preferences, “shopping carts,” and other items. On Car Rental Express, cookies are utilized extensively throughout the site.
However, Cookies are not absolutely required to view and utilize Car Rental Express. While not recommended, it is possible to view and utilize all Car Rental Express features with cookies disabled.
12. Error Messages
What Does It Mean When I Get the Message:
"The page cannot be refreshed without resending the information. Click Retry to send the information again, or click Cancel to return to the page that you were trying to view."? Car Rental Express utilizes a powerful database system to display many of its dynamic components. As a result, many details of your choices are saved, for example your desire to see premium cars only, or to search the New York area in January. While this information is often stored on Car Rental Express’s servers, occasionally it is stored on your personal computer (See What Are Cookies?). When it is stored on your computer, if you refresh a page or press the back button you will occasionally see the above error message, requesting that you allow your computer to automatically resubmit data to Car Rental Express. Clicking "Retry" will almost always display your previous page with the information correctly entered. What do these browser messages mean? Is my computer or privacy at risk? Internet Explorer: "This page contains both secure and non-secure items. Do you want to display the non-secure items?" Netscape: "You have requested a secure document that contains some insecure information. The insecure information will not be shown. For more information on security choose Document Information from the View menu." These messages actually are the results of our extensive efforts to ensure your online security and privacy. Car Rental Express proudly utilizes SSL (Secure Sockets Layer) with encryption verified by VeriSign, the industry leader in secure Internet commerce. On any page where you must enter personal information, SSL and VeriSign ensure that this information is protected and secure. However, on these pages there are also elements such as images, headers, and text that do not need to be secured, and hence these pages contain both secure and non-secure items. In short, this message means that your privacy is not at risk. 13. I’ve Received a '404 Page Not Found' Message. What Do I Do?
This error message occurs when the page you are trying to access no longer exists or cannot be found. Please contact Car Rental Express and the problem will be fixed as soon as possible. 14. I’ve Received a '500 Internal Server Error' Message. What Do I Do?
A “500 Internal Server Error” Message means that something is wrong with the Car Rental Express server. If you receive this error message, please try again later. 15. What Does It Mean When I Receive the Message 'Session Expiration'?
Car Rental Express has done the utmost to ensure your privacy and security online. As a result, CarRentalExpress.com has been created with an automatic feature that disconnects you and erases your personal data after a long period of inactivity. This ensures that you will not inadvertently share your information with other users of the same computer. If you do receive this message, unfortunately your only option is to begin your rental procedure again. Rental Questions
16. How Can I Cancel a Car Rental Express Reservation?
To cancel a car rental reservation click on the link at the bottom of the reservation confirmation email received from Car Rental Express. If you no longer have the reservation confirmation email, but you have your reservation number, return to the Car Rental Express itinerary page of the car rental agency that you reserved with and click “cancel reservation.” Enter your reservation number and your last name, and click on “cancel reservation” once again to finish the process. If you have neither your reservation confirmation email nor your reservation number, email Car Rental Express and we will assist you. 17. How Can I Change a Car Rental Express Reservation?
As it is not possible to change a reservation, Car Rental Express suggests first booking a new reservation with your new needs, then cancelling your old reservation. Car Rental Express also suggests waiting until your new reservation has been confirmed before cancelling to ensure that your new needs are met, and that there is sufficient availability. 18. Is the Car Rental Price Quoted the Final Price I Will Pay for My Car Rental?
A displayed rate from the Car Rental Express Rate Search™ system is the base rate for a vehicle over a requested rental period. The total amount including any taxes, fees, and extras is calculated for you during the course of the reservation process. Before you confirm your reservation, you will be shown the total price for your car rental. 19. What Credit or Debit Cards Can I Use for Car Rental Reservations?
Every independent car rental agency makes its own decision as to what credit / debit cards it accepts. It is extremely likely that any particular rental agency accepts the three major credit cards brands: Visa, Master Card, and American Express. If you wish to use other credit and debit cards for your deposit or payment, it is best to first examine each agency’s Car Rental Express Comparison Guide™ information. To find an agency’s features, proceed to the Agency Directory, click on your region of interest, click on the city, choose your agency, and click on “Rental Policies” in the left hand bar and look for deposit/payment/credit card/debit card policies.
20. Where Can I Pick-Up and Drop-Off a Rental Car?
Each agency has its own Pick-Up and Drop-Off policies. To find an agency’s Pick-Up and Drop-Off policies, proceed to the Agency Directory, click on your region of interest, click on the city, choose your agency, and click on “rental policies” in the left hand bar to examine the Pick-Up and Drop-Off availability in your area. 21. Can I Use Corporate Discount Numbers or Discount Coupons to Book a Rental Car?
Yes! Each independent car rental agency sets its own corporate and discount policies. View the Car Rental Express Hot Deals area to find out if the agency that you wish to rent from currently has any discount coupons. Some discount coupons are automatically deducted from the cost of your Car Rental Express rental. Other coupons must be printed and taken to the Car Rental Express member agency when you pick up the car. Many agencies have special rates for corporate customers. The corporation is given an id number that identifies special rates for this corporation that are housed in and pulled from the database. 22. Can I Request Special Equipment on a Rental Car?
If the rental agency has optional equipment (such as ski racks, or infant seats) this information is available in its respective “Agency Profile.” To find an agency’s Special Equipment Availability, proceed to the Agency Directory, click on your region of interest, click on the city, choose your agency, and click on “rental policies” in the left hand bar to examine the Special Equipment availability in your area. 23. How and When Will I Receive a Car Rental Confirmation?
Once the reservation process is finished, a Reservation Confirmation Email is sent to the email address entered into the reservation system. This confirmation has all the necessary information concerning your reservation including dates, rates, vehicle type, agency location information, and rental policies. 24. When Will the Car Rental Confirmation Number Appear on My Itinerary?
The confirmation number for your reservation first appears on the “Thank You” page. This page is generated by the database after the reservation is complete. This page is then emailed to the email address supplied during the reservation process. 25. What Should I Do if I Am Not Able to Pick-Up a Rental Car that I Paid a Deposit For?
If you are going to pay an upfront deposit for a rental reservation, please make sure that you review and fully understand the rental agency’s refund policy first. If you are not able to pick up the car, please make sure that the reservation is cancelled. In the event where you have not cancelled the reservation and could not pick up the car, refer to the agency’s rental policies concerning this situation. 26. How Can I Confirm My Car Rental Reservation?
Once the reservation process is finished, a Reservation Confirmation Email is sent to the email address entered into the reservation system. This confirmation has all the necessary information concerning your reservation including dates, rates, vehicle type, agency location information, and rental policies.
The Reservation Confirmation Email also contains contact information for your chosen agency, should you wish to contact them directly to further confirm your reservation.
If you no longer have your Reservation Confirmation Email, feel free to either contact your perspective agency or email Car Rental Express.
27. Does the Car Rental Rate Include Insurance?
The rental rate as listed by the individual car rental agencies is the base rate for the length of the rental. As you proceed through the reservation process insurance and other options will become available, allowing you to know the total price before you make a reservation. 28. Can I Rent a Car In One City and Drop it in Another?
Car Rental Express rentals generally cannot be one-way rentals. CRX affiliates are independent car rental agencies. Returning the rental car to other than the renting city is in most instances not possible. 29. Are Out of Country or Out of State/Province Licences Valid for Renting a Car?
A valid drivers licence from one US or Canadian jurisdiction is valid in other US and Canadian jurisdictions. As to other out of country licences, if the licence is not in the language of the jurisdiction, an International licence plus the local licence is generally required. International licences can usually be purchased at auto clubs. 30. How Old Do You Need To Be To Rent a Car?
Each rental agency sets its own policies concerning minimum age requirements. Generally, those 21 and older may rent a car. Under the age of 25 there normally will be a surcharge of between $10.00-$20.00.
Please check the agency's individual rental policies.
To find an agency’s features, proceed to the Agency Directory, click on your region of interest, click on the city, choose your agency, and click on “Rental Policies” in the left hand bar and look for age requirements. |
