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Support Rental Questions

How Can I Cancel a Car Rental Express Reservation?

To cancel a car rental reservation click on the link at the bottom of the reservation confirmation email received from Car Rental Express.

If you no longer have the reservation confirmation email, but you have your reservation number, return to the Car Rental Express itinerary page of the car rental agency that you reserved with and click "cancel reservation". Enter your reservation number and your last name, and click on "cancel reservation" once again to finish the process.

If you have neither your reservation confirmation email nor your reservation number, please click on "Your Reservations", in the header at our site. Access your account or enter the email address you used to make a reservation. The system will locate reservations for you. Alternately, email Car Rental Express and we will assist you.

How Can I Change a Car Rental Express Reservation?

It is really easy to change a reservation at CarRentalExpress.com. At any page on the site, select "Your Reservations" in the header. If you already have an account, that is great. Just go in and follow the simple steps to make a change. We can help if you have lost your password.

If you do not yet have an account, just enter your email address and create an account. The CarRentalExpress.com site and Revolution reservation system are smart enough to locate the reservations associated with your email address. You can make a change and receive a confirmation of that change.

Is the Car Rental Price Quoted the Final Price I Will Pay for My Car Rental?

A displayed rate from the Car Rental Express Rate Search™ system is the base rate for a vehicle over a requested rental period. The total amount including any taxes, fees, and extras is calculated for you during the course of the reservation process.

Before you confirm your reservation, you will be shown the total price or total charges for your car rental.

What Credit or Debit Cards Can I Use for Car Rental Reservations?

Every independent car rental agency makes its own decision as to what credit/debit cards it accepts. It is highly likely that most rental agencies accept the three major credit cards brands: Visa, Master Card, and American Express.

If you wish to use other credit and debit cards for your deposit or payment, it is best to first examine each agency's Policy information. When you have selected a vehicle, check the Policy and Insurance tab to get credit card information.

Where Can I Pick-Up and Drop-Off a Rental Car?

Each agency has its own Pick-Up and Drop-Off policies.

To find an agency's Pick-Up and Drop-Off policies, check the Agency Profile tab. Pick-ups and drop offs are one of the first business practices described there. Information may also be found at the Policies tab.

Can I Use Corporate Discount Numbers or Discount Coupons to Book a Rental Car?

Yes! Each independent car rental agency sets its own corporate and discount policies. View the Car Rental Express Discounts area to find out if the agency that you wish to rent from currently has any discount coupons.

Some discount coupons are automatically deducted from the cost of your Car Rental Express rental. Other coupons must be printed and taken to the Car Rental Express member agency when you pick up the car.

Many agencies have special rates for corporate customers. The corporation is given an ID number that identifies special rates for this corporation that are housed in and pulled from the database.

Can I Request Special Equipment on a Rental Car?

If the rental agency has optional equipment (such as ski racks, or infant seats) this information is available in its respective "Agency Profile".

To find an agency's Special Equipment Availability, proceed to the World Directory, click on your region of interest, click on the city, choose your agency, and click on "rental policies" in the left hand bar to examine the Special Equipment availability in your area.

How and When Will I Receive a Car Rental Confirmation?

Once the reservation process is finished, a Reservation Confirmation Email is sent to the email address entered into the reservation system. This confirmation has all the necessary information concerning your reservation including dates, rates, vehicle type, agency location information, and rental policies.

We capture your email address twice to make sure you receive a confirmation. If it does not arrive, please check your junk email folder. For AOL and Hotmail users, it is especially important to check junk mail, since these services have very active mail filters.

When Will the Car Rental Confirmation Number Appear on My Itinerary?

The confirmation number for your reservation first appears on the "Thank You" page. This page is generated by the Revolution reservation system after the reservation is complete. This page is emailed to the email address you supplied during the reservation process.

What Should I Do if I Am Not Able to Pick-Up a Rental Car that I Paid a Deposit For?

If you are requested to pay an upfront deposit for a rental reservation, please make sure that you review and fully understand the rental agency's refund policy first. Check the Policy tab after selecting a vehicle.

If you are not able to pick up the car, please make sure that the reservation is cancelled. In the event where you have not cancelled the reservation and could not pick up the car, refer to the agency's rental policies concerning this situation.

How Can I Confirm My Car Rental Reservation?

Once the reservation process is finished, a Reservation Confirmation Email is sent to the email address entered into the reservation system. This confirmation has all the necessary information concerning your reservation including dates, rates, vehicle type, agency location information, and rental policies.

The Reservation Confirmation Email also contains contact information for your chosen agency, should you wish to contact them directly to further confirm your reservation.

If you no longer have your Reservation Confirmation Email, please contact your selected agency. Re-enter your location in the rental search box, and select any vehicle from the agency you chose before. You will see an email Inquiry button lower on the rental page, where you can contact the Agency directly. At the end of any communication, make sure you have a Confirmation number, otherwise, there may be no rental car waiting for you.

Does the Car Rental Rate Include Insurance?

The rental rate as listed by the individual car rental agencies is the base rate for the length of the rental. As you proceed through the reservation process, insurance and other options will become available, allowing you to know the total price before you make a reservation. Insurance Policies vary by agency. Once you have selected a vehicle, you can check these at the Policies & Insurance tab of the rental center.

Most agencies require proof of existing Insurance to allow any insurance waivers. Again, do check the individual agency policies at the Policies & Insurance tab of the rental center.

Can I Rent a Car In One City and Drop it in Another?

Car Rental Express rentals generally cannot be one-way rentals. CRX affiliates are independent car rental agencies. Returning the rental car to other than the renting city is in most instances not possible.

Here is how you can check for one-way rentals: if you are travelling cross-country, choose a mid-tier or franchise agency in your Pick-up city or airport (an agency like Payless or Advantage). After selecting a vehicle, you will see an email Inquiry button lower on the rental page, where you can contact the Agency directly to ask about one-way rentals to other cities that they serve.

If you are staying in the region or in the same state, many agencies may offer one-way rentals. Send them an Inquiry, as above.

Are Out of Country or Out of State/Province Licences Valid for Renting a Car?

A valid drivers license from one US or Canadian jurisdiction is valid in other US and Canadian jurisdictions. For other out of country licenses, if the license is not in the language of the jurisdiction, an International license plus the local license is generally required. International licenses can usually be purchased at auto clubs.

How Old Do You Need To Be To Rent a Car?

Each rental agency sets its own policies concerning minimum age requirements. Generally, those 21 and older may rent a car. Under the age of 25 there might be a daily surcharge of $10.00, for example (this varies widely). Please check the agency's individual rental policies. After selecting a vehicle, go to the Policies tab to see if they have age restrictions or fees.