Overall Rating:
Promptness of Service
Rate Quote Honored
Staff Knowledge
Staff Courteousness
Vehicle Availability
Vehicle Satisfaction
Value
Would Rent Again
Recommend to Others
3 out of 5 stars
5 stars:
(51)
4 stars:
(29)
3 stars:
(27)
2 stars:
(45)
1 star:
(20)
Based on 171 ratings
Real Reviews / Real Renters
Everything went very well!! Love the Holiday Inn location just a mile from the Orlando airport.
Renter Review
Great people, great service!
Renter Review
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Value Car Rental Reviews

Everything went very well!! Love the Holiday Inn location just a mile from the Orlando airport.
Wed Dec 7, 2016 - Renter Review Report abuse
Great people, great service!
Tue Dec 6, 2016 - Renter Review Report abuse
The vehicle had almost 60 k miles on it and the interior was very dirty. Not happy at all.
Thu Dec 1, 2016 - Renter Review Report abuse
I was charged extra even though I had my own insurance and I got a exonomy car within manual controls instead of compact
Wed Nov 30, 2016 - Renter Review Report abuse
Refused to recognize the proof of insurance we presented. Leaving us with no choice but to pay for the company insurance or be left stranded as they were closing.
Wed Nov 30, 2016 - Renter Review Report abuse
I will never use your company again! I've been renting cars for over a decade and have never been scammed into paying over double what I was quoted.
Wed Nov 30, 2016 - Renter Review Report abuse
My initial rate quote, that I anticipated to be my total, did not include insurance. Once insurance was accounted for the amount due doubled, not cool. Also, after waiting at the airport for you shuttle, I called asking when the next shuttle would be coming...I was told "it's a good thing you called, we're about to close!! You have to call to request the shuttle to come get you." That wasn't told to me anywhere. Bad first, and likely last, experience.
Sat Nov 26, 2016 - Renter Review Report abuse
Wait at airport was about 40 min. This was 4 times longer than your ad said it would be.
Sat Nov 26, 2016 - Renter Review Report abuse
The wait to pick up the car was a little long and they didn't have a car for us on side A so we could choose wait 20 minutes for a car to be delivered or walk to the other side of the airport. We choose to walk it took about 5 minutes. If you had small kids or a lot of luggage that would have been annoying but it was fine for us. The car was nice. The price was great. I love the fact that you don't have to pay for a spouse to drive too! Will recommend and rent from again.
Sat Nov 26, 2016 - Renter Review Report abuse
My quote online was of $110 and the staff gave me wrong information made but insurance when I told her I had insurance already. I asked her if I had to get it she said yes yet to find out I could have waived it. It was very disappointing and my the car I picked was not available and they also told me I had to pay for the upgrade. Most horrible experience
Sat Nov 26, 2016 - Renter Review Report abuse