Overall Rating:
Promptness of Service
Rate Quote Honored
Staff Knowledge
Staff Courteousness
Vehicle Availability
Vehicle Satisfaction
Value
Would Rent Again
Recommend to Others
3 out of 5 stars
5 stars:
(67)
4 stars:
(33)
3 stars:
(32)
2 stars:
(51)
1 star:
(26)
Based on 208 ratings
Real Reviews / Real Renters
I will never use you company again. All hidden fees and expanses. I travel for a living and I will be sure that anyone I work with will not use Value, and will be sure to share on social media.
Renter Review
Horrible experience. Cancelled at counter after agent said my Allstate policy wouldn\'t cover losses to their vehicle, then added a $2.99 per day fee not on internet quote. Later agent says he didn\'t know what fee was for, but removed it at my request. The vehicle in my 2017 rental was a 2012 Toyota Camry with 81,000 miles with the look and wear of a personally owned vehicle. I refused the car and was told I have to pay a cancellation fee the agent would waive if I agreed not to take a receipt.
Renter Review
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Value Car Rental Reviews

I will never use you company again. All hidden fees and expanses. I travel for a living and I will be sure that anyone I work with will not use Value, and will be sure to share on social media.
Sun Jan 22, 2017 - Renter Review Report abuse
Horrible experience. Cancelled at counter after agent said my Allstate policy wouldn't cover losses to their vehicle, then added a $2.99 per day fee not on internet quote. Later agent says he didn't know what fee was for, but removed it at my request. The vehicle in my 2017 rental was a 2012 Toyota Camry with 81,000 miles with the look and wear of a personally owned vehicle. I refused the car and was told I have to pay a cancellation fee the agent would waive if I agreed not to take a receipt.
Thu Jan 19, 2017 - Renter Review Report abuse
A great deal
Wed Jan 18, 2017 - Renter Review Report abuse
You don't seem to keep the interior as nice as I would expect = especially the steering wheels.
Wed Jan 18, 2017 - Renter Review Report abuse
Super easy!
Wed Jan 18, 2017 - Renter Review Report abuse
vehicle we rented wasn't in good shape bald tire on driver side rear transmission was terrible shifting thank god we didn't need to put many miles on it probably the worst vehicle I've ever rented
Tue Jan 17, 2017 - Renter Review Report abuse
Everything turned out wonderful! Thank you
Tue Jan 17, 2017 - Renter Review Report abuse
Front desk associate was rude. I rented from value in October and had zero issue. Just felt like she wanted to get a little extra money that day. She wouldn't let me change it to my mothers name without charges us say least triple the price. Very poor will NEVER RECOMMEND. We were their for over two hours. Terrible! I wish I could get a return.
Sun Jan 15, 2017 - Renter Review Report abuse
Car started leaking oil. Notice by relative we were visiting. Called and office said bring it in and we were two hours away. Had to put two quarts of oil in and clean the relatives driveway. Did get reimbursed for oil but nothing else. Then when I got on plane, I noticed another RCA $14 charge, not stated in the original online rental document(my fault for missing it). RCA was not explained anywhere on website or bill. Would not recommend this orlando Value Car.
Sat Jan 14, 2017 - Renter Review Report abuse
People were very friendly and helpful! Thanks!
Fri Jan 13, 2017 - Renter Review Report abuse