Overall Rating:
Promptness of Service
Rate Quote Honored
Staff Knowledge
Staff Courteousness
Vehicle Availability
Vehicle Satisfaction
Value
Would Rent Again
Recommend to Others
3 out of 5 stars
5 stars:
(9)
4 stars:
(7)
3 stars:
(6)
2 stars:
(10)
1 star:
(5)
Based on 37 ratings
Real Reviews / Real Renters
I had to wait about a half an hour at the airport to be picked up, but no line once I got to Holiday Inn. I also had to wait another half hour for the Holiday Inn shuttle to take me to airport upon my return.
Renter Review
1st the agent kept trying to force me to get the sunpass. I paid $4 in toll the sunpass would have cost me $45. The rental car was old, made noises and had a stench. The rep gave me a hard time about using my own insurance because she wanted me to purchase your insurance.
Renter Review
You are renting with » Value Car Rental
Return to Rental Center

Value Car Rental Reviews

I had to wait about a half an hour at the airport to be picked up, but no line once I got to Holiday Inn. I also had to wait another half hour for the Holiday Inn shuttle to take me to airport upon my return.
Fri May 20, 2016 - Renter Review Report abuse
1st the agent kept trying to force me to get the sunpass. I paid $4 in toll the sunpass would have cost me $45. The rental car was old, made noises and had a stench. The rep gave me a hard time about using my own insurance because she wanted me to purchase your insurance.
Thu May 19, 2016 - Renter Review Report abuse
Service was poor. The woman at the front desk was rude and not helpful. She was unable to assist and/or explain what paperwork was missing or how to locate it. This was my first experience with renting and I will not be renting from this company again. The first car we received was in poor condition. Numerous chips, dents, etc. we had to exchange it due to being unable to see at night while driving as the headlights barely worked and the brakes were just as bad. Our exchanged car was better.
Sat May 14, 2016 - Renter Review Report abuse
The brakes had a grinding sound, which made me uncomfortable. I reported when I returned and felt that they did note it to have it taken care of.
Mon Apr 25, 2016 - Renter Review Report abuse
The car was old, no cruise control, roll down windows! Not what I would expect for a rental no matter the price! Also had a lot of scrapes and bumps which I am sure someone's insurance was charged for and never fixed!
Tue Apr 12, 2016 - Renter Review Report abuse
The car was very old, smelly, and dirty.
Mon Apr 11, 2016 - Renter Review Report abuse
I didn't rent a car from you.
Sun Apr 10, 2016 - Renter Review Report abuse
was the dirtiest and smelliest rental car I have ever rented
Mon Apr 4, 2016 - Renter Review Report abuse
The communication was somewhat lacking on the process of getting picked up from the airport and shuttled to the car rental location. Otherwise, it was a relatively good experience.
Sun Apr 3, 2016 - Renter Review Report abuse
They pretended that I didn't have a reservation. I had to rent a car from Alamo for $125 more. After reading other reviews, I am pretty sure that they did this in bad faith. I called ahead to confirm and they were aware of my reservation then but were trying to get me to pay more. When I made clear I would not take their shuttle unless I knew I'd get a van for the rate promised, they suddenly couldn't find my reservation. I would like to be contacted about this. pbhudson@gmail.com
Wed Mar 30, 2016 - Renter Review Report abuse