They seemed to have all kinds of excuses as to why they did not have the SUV upgrade that we had requested. Anyhow they gave us a Nissan Ultima instead which was fine. The car wasn\'t all that clean and not sure if they have a legal right to actually pick you up at the airport or not....that was a tad questionable!

I do not rent too often but I was quite satisfied with this car rental company and would rent from them again. My only suggestion is that their hours of operation be expanded allowing more flexabilty for travelers without extra charges. Opening at 8 in the AM seems a bit late when servicing the Airport guests. Opening at 7 AM would have saved me $25 extra. Although I do appreciate having that service available where it was no issue to have someone there for my convenience.