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Payless Car Rental
757 Ratings
217 Reviews
 
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Real Reviews / Real Renters
Only problem at Las Vegas, was that the cars were NOT ready for pickup. We had to wait around 15 minutes along with 6 others and had to go up to the window to ask a second time before we got the car. That was not good service. Normally, I get my car immediately once we get to the garage from other companies.
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Payless Car Rental Policies & Insurance

Phoenix, AZ Rental Policies

Click on a rental policy for more details
Hours of Operation
Sun 12:01AM - 11:59PM
Mon 12:01AM - 11:59PM
Tue 12:01AM - 11:59PM
Wed 12:01AM - 11:59PM
Thu 12:01AM - 11:59PM
Fri 12:01AM - 11:59PM
Sat 12:01AM - 11:59PM

Additional Driver
All drivers must meet our minimum age requirements, present a valid photo drivers license and credit card in his/her own name. All location policies that apply to the renter will also apply.

Additional driver fee: $ 10.00 per day per additional driver.

Age Requirements
Renter must be 25 years of age with a valid drivers license and a major credit card in his/her own name.

Renters 21 through 24 years of age add an additional $20.00 per day surcharge. Underage surcharge will not appear in total pricing.

Renter must be 25 years of age or older to rent a 15 Passenger Van.

Collision Damage Waiver/Responsibility for Vehicle Damage
If you do not purchase Collision Damage Waiver, you are responsible for all damage to the rental vehicle. If you purchase and pay for Collision Damage Waiver, we will waive all, or a portion of, our right to collect from you for damage to the rented vehicle caused by collision or upset. The amount of your responsibility may vary according to the type of vehicle you rent. We will not waive our right to collect for comprehensive losses such as fire, theft, vandalism, flood, hail, or acts of God. In addition there are other exclusions from Collision Damage Waiver. Please read the back of the Payless Rental Agreement for a complete list of exclusions.

CDW is optional. Your personal auto policy may cover damage to the rented vehicle. Check with your insurer if you are uncertain.

We can elect not to rent to you if you do not present proof of auto liability and physical damage insurance coverage.

CDW $25.99 for all car types.

Debit Cards
Accepted on Economy, Compact, Intermediate, Standard, Fullsize, Premium cars and Minivans only. The estimated amount of the rental plus an additional amount of $350.00 will be assessed against your debit card at the time of rental. These funds will no longer be available for your immediate use and may take up to 14 days, depending on your bank, to become available. We will not be responsible for any returned check(s) or insufficient fund charges or bank fees related to this process.

Fuel Policies/Refueling Charges
OPTION #1 BUY A TANK
Vehicle is rented with a full tank. Purchase a full tank of fuel at the time of rental, bring the vehicle back with fuel at any level. Credit will not be issued for unused fuel.

OPTION #2 WE FILL THE TANK
Vehicle is rented with a full tank. Bring the vehicle back full to avoid a charge or Payless will refuel your vehicle based on the miles driven or level of the tank. A refueling service fee will apply per gallon.

Geographical Restrictions / Mileage Limitations
Use of the vehicle is restricted to the state of Arizona and adjacent states only. Violation of the restriction will result in a mileage charge for each mile driven during the duration of your rental.

Grace Period
Rental is based on a 24-hour period. The client receives a 59-minute grace period. If he/she keeps the vehicle after this time, an hourly rate will apply from minute one.

Hold Policy
It is the policy of Payless to have the confirmed vehicle available during normal business hours for the calendar day of the scheduled arrival.

Liability Insurance
Liability Insurance protects you against claims for injury you cause to third persons or their property. Liability insurance does not cover injury to you or damage to the rented vehicle. State and Country laws determine whether your personal auto liability insurance or our liability insurance will pay for injuries you cause to others while driving our vehicle."

Local renters must show proof of auto liability and physical damage insurance coverage. Proof should include the name and address of the insurer and the policy number. We can elect not to rent to you if you do not present the required proof of insurance coverage.



Supplemental Liability Insurance (SLI) You can purchase Supplemental Liability Insurance (SLI) at $13.95 per rental day. If you do, your liability coverage increases to as much as $1million combined single limit for each accident. This coverage greatly expands your liability protection, perhaps even beyond your own personal auto policy. Restrictions apply, ask for a copy of an SLI brochure at the rental counter.

Local Renter Restrictions
In addition to all other policies, Local Renters must fill out an information form, provide proof of residency such as a current utility bill, and proof of current transferable auto insurance. All documentation must match the address on the drivers license. A $350.00 security deposit is required in addition to the estimated rental charges up front.

One Way Rental
One way rentals are not permitted at this time.

Payment Information
The following are accepted forms or payment:

American Express
Carte Blanche
Diners Club
Discover/NOVUS
MasterCard
Visa

Credit Card Hold:
The estimated amount of the rental plus $250.00 will be authorized against your credit card at the time of rental.

Local renter requirements: $350.00 security hold on all vehicles

Cash Rentals:
Not Accepted

Debit Cards:
Accepted on Economy, Compact, Intermediate, Standard, Fullsize, Premium cars and Minivans only. The estimated amount of the rental plus an additional amount of $350.00 will be assessed against your debit card at the time of rental. These funds will no longer be available for your immediate use and may take up to 14 days, depending on your bank, to become available. We will not be responsible for any returned check(s) or insufficient fund charges or bank fees related to this process.


Vouchers:
Not accepted

Personal Accident Insurance/Effects Coverage
PAI/PEC $7.00 per day
Personal Accident Insurance: By electing to purchase optional PAI coverage at the designated daily rate, the renter and any of his passengers are insured while occupying the rental vehicle subject to all provisions of the group policy.
Personal Effects Coverage: PEC provides coverage for actual cash value of personal property which the renter is traveling with against loss or damage. When the renter has shown acceptance on the rental agreement, the renter and the renter's immediate family are insured for the period of rental, subject to all provisions of the group policy. PEC cost may vary by location.

Requirements and Restrictions
All drivers must meet the renting locations minimum age requirements, have a valid driver's license, clean driving record, and present a major credit card in his/her own name at the time of rental. See also age, driver's license, driving records, and credit cards.

Local Renters
In addition to all other policies, Local Renters must fill out an information form, provide proof residency such as a current utility bill, and proof of current transferable auto insurance. All documentation must match the address on the drivers license. A $350.00 security deposit is required in addition to the estimated rental charges up front.


QUALIFICATIONS FOR RENTERS FROM COUNTRIES OUTSIDE THE UNITED STATES:
- Must have a valid drivers license from renters/drivers country of origin.
- Must have a valid passport.
- Must have a valid international drivers license if the drivers license of origin is not in Roman alphabet.

Roadside Assistance Program
If you purchase our Roadside Service Plan (RSP) we will waive all, or a portion of, the cost of a roadside assistance service call up to the amount of $125.00, per incident. You may purchase RSP at $2.99 per rental day. Benefits include emergency road service towing, winching, jump start, flat tire change, lockout service and emergency fuel delivery. Some restrictions apply; ask for a copy of an RSP brochure at the rental counter.

Shuttle Information
Sky Harbor International Airport

Location is 3 miles west of Sky Harbor International Airport located inside the consolidated car rental facility. A free shuttle service is provided by the airport. Proceed for shuttle to the designated car rental pickup area. Shuttle runs every 5 minutes.

Special Equipment / Disabled Drivers
Child Seat Infant $10.00 per day.
Child Seat Toddler $ 10.00 per day
Booster Seats $10.00 per day
DISABLED DRIVERS - **Reservations to request disability equipment should be placed only by calling 1-800-PAYLESS**

Hand controls are provided at no additional charge however availability of special equipment must be verified before the reservation can be confirmed. If you require special equipment to operate the vehicle, please contact us at 1-800-PAYLESS. We will process your request and send a confirmation response within 72 hours after verifying availability with the renting location.

.AUTHORIZED DRIVERS FOR VISUAL IMPAIRED RENTERS

A traveling companion who will serve as a driver for a visually impaired renter will be authorized at no additional charge. Drivers must be at least 25 years of age and possess a valid driver's license. Please advise the Payless representative of the companion driver at the time of rental. Both must be present at the time of the transaction.

Taxes and Fees
3.25% County Surcharge
11.3% Sales Tax
5% Vehicle License Fee
11.1% Concession Recovery Fee
$6.00 Per Day CFC
.77 per day Facility Maintenance

Official U.S. Government rentals gars fee of $5.00/day applies

Age Requirements
Minimum Age: NONE
Age NONE to -


Optional Charges and Coverage