Overall Rating:
Promptness of Service
Rate Quote Honored
Staff Knowledge
Staff Courteousness
Vehicle Availability
Vehicle Satisfaction
Value
Would Rent Again
Recommend to Others
3 out of 5 stars
5 stars:
(26)
4 stars:
(11)
3 stars:
(7)
2 stars:
(11)
1 star:
(5)
Based on 60 ratings
Real Reviews / Real Renters
Unless you don\'t mind waiting over an hour to get a car you did not sign up for, I would recommend paying a few extra dollars for the upper branded car agencies located on the airport property. They told me the car that I had chosen as one of their choices on the website was not even carried by them. They tried to send me out in a car that we could not even fit our luggage in. We had to wait for a runner to go get a car clean it and that barely fit our luggage in.
Renter Review
I purchased the tank of gas, and believe I was over charged. It cost $60. When I refilled in California at a higher price, It was $49. Maybe charged for the larger truck price. I put in 16 gallons to fill up and was charged for 21 gallons. Was going to discuss this when I dropped the truck off, but it was so busy, I decided to call on Monday. Overall the truck was awesome and met my needs at a good price.
Renter Review
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NU Car Rentals - United States Reviews

Unless you don't mind waiting over an hour to get a car you did not sign up for, I would recommend paying a few extra dollars for the upper branded car agencies located on the airport property. They told me the car that I had chosen as one of their choices on the website was not even carried by them. They tried to send me out in a car that we could not even fit our luggage in. We had to wait for a runner to go get a car clean it and that barely fit our luggage in.
Tue Jul 12, 2016 - Renter Review Report abuse
I purchased the tank of gas, and believe I was over charged. It cost $60. When I refilled in California at a higher price, It was $49. Maybe charged for the larger truck price. I put in 16 gallons to fill up and was charged for 21 gallons. Was going to discuss this when I dropped the truck off, but it was so busy, I decided to call on Monday. Overall the truck was awesome and met my needs at a good price.
Sun Jun 12, 2016 - Renter Review Report abuse
I never found the rental place to rent the car, but this place charge my card for a rental that I never got, and I am going to fight the charges to my card considering I never used the rental car.
Thu Dec 10, 2015 - Renter Review Report abuse
Tried contacting rental company approximately 4or 5 times from Logan Airport, but call was dropped or not completed. Confirmation page gives you a number to call. Renal company advertised that it is located at Logan airport, but Hertz/National/Budget had no idea where company was located.
Sun May 24, 2015 - Renter Review Report abuse
Although I waited an hour for a car - Joe behind the counter did everything he could to get me a decent car. They upgraded me to a nice car, which I was happy about.
Sat May 9, 2015 - Renter Review Report abuse
No instructions were provided as to how to connect with the car. We had to make calls in freezing cold outside as the phone numbers provided were not local and could not be connected with inside the terminal. We waited over 15 minutes with no response. The next try was barely audible and the instructions were not clear. We were given another number to call which we did. It took us over an hour in freezing cold to connect with a driver who would take us to the rental car agency. Never again!!
Thu Apr 30, 2015 - Renter Review Report abuse
Great rental, great experience!
Wed Apr 29, 2015 - Renter Review Report abuse
LAX location is staffed with liars, from the top down. Instead of getting the car I had RESERVED for 2Pm I was put on a 6+ waiting list, with no estimated time for availability. They offered to book me elsewhere for MORE. Car finally available 3 1/2 hrs later.On return I was ripped off $52 for 5 gals gas, nearly charged a late fee tho I had been assured I could have a 1 hr grace period for the inconvenience (it was 1/2 hr). APPALLING SERVICE-but evidently common practice there.
Fri Jul 25, 2014 - Renter Review Report abuse
ea. time I had to call for a ? - the gentlemen were very courteous.
Wed Nov 20, 2013 - Renter Review Report abuse
company should advise renters to bring proof of insurance if they choose not to buy the liability insurance offered by the company. it seems it's a bait and switch. offer a very low base rate but then charge for add ons...gps, liability insurance, gas option, etc etc. be up front about pricing
Tue Sep 17, 2013 - Renter Review Report abuse