Thieves/Dishonest/Greedy/Unprofessional. They did not pick me up from the promised place and caused inconvenience/ delay. The quoted rate was not honored. The promised vehicle was not given. A junky and run down vehicle with 60,000 miles (bumpy due to wheel damage) was given instead. I would never ever rent from them again or recommend any one to rent from them. They lied on insurance and premium on the base quote despite a firm email. At the end they further took unproportional money for 1 day

The Cancun office is a bunch of scam artists! They tried to charge us for the trunk not being able to pop. It was a huge hassel not to have a functioning trunk 2 days into our trip and then they tried to charge us for their lack of maintenance. We saw on the customer reviews that this exact story has happened various times to other people. When we were dropping off our vehicle, another lady was fighting them because they were charging her for a ripped spare tire that she never used! Crooks!!!!