Company Rating
America Car Rental
129 Reviews
3 out of 5
 
Overall Rating:
Promptness of Service
Rate Quote Honored
Staff Knowledge
Staff Courteousness
Vehicle Availability
Vehicle Satisfaction
Value
Would Rent Again
Recommend to Others
Real Reviews / Real Renters
Thieves/Dishonest/Greedy/Unprofessional. They did not pick me up from the promised place and caused inconvenience/ delay. The quoted rate was not honored. The promised vehicle was not given. A junky and run down vehicle with 60,000 miles (bumpy due to wheel damage) was given instead. I would never ever rent from them again or recommend any one to rent from them. They lied on insurance and premium on the base quote despite a firm email. At the end they further took unproportional money for 1 day
Renter Review
The Cancun office is a bunch of scam artists! They tried to charge us for the trunk not being able to pop. It was a huge hassel not to have a functioning trunk 2 days into our trip and then they tried to charge us for their lack of maintenance. We saw on the customer reviews that this exact story has happened various times to other people. When we were dropping off our vehicle, another lady was fighting them because they were charging her for a ripped spare tire that she never used! Crooks!!!!
Renter Review
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America Car Rental Policies & Insurance

Click on a rental policy for more details
Pick-ups and Drop-offs
No charge pick-ups and drop-offs within the same city limits.

Pick up at the airport
If you are arriving by air and your pick up is at the Cancun Airport, then we would like to explain our procedure at the airport for your pick up:

One of our car rental representatives will be waiting for you at the arrival gate with a noticeable sign with the America Car Rental logo and your name clear and big for easy identification, then we will take you on our shuttle ride to our location which is 5 minutes from the airport where we will have your vehicle clean and ready for you. We don´t have a rental booth or telephones inside the airport, we always meet our clients outside the building, but is always very easy to identify us with our sign. For the drop-off you can select either your hotel, the airport or our location at your desired time.

Age Requirements
Minimum Age: 21
Age 21 to A - A

Additional Drivers
2 additional drivers permitted at no extra charge
Minimum Age for Additional Drivers: 21

Driving Area
There are no restrictions on driving area

Deposit Requirements
Cash deposits are accepted. When performing a Cash Deposit rental, the following are the amounts required for every vehicle:

For mini economy to compact vehicles:
$600.00 usd.
For mid-size to intermediate vehicles:
$700.00 usd.
For full size and 4 wheel drives or sport convertible vehicles:
$800.00 usd.
For mini vans, 8 & 12 passenger vans:
$1000.00 usd
The following are also accepted for deposit:
Traveler's Cheques, VISA, Master Card, AMEX

Payment Methods
America Car Rental accepts the following methods of payment:
Debit Card, Traveler's Cheques, VISA, Master Card, AMEX, Cash

Optional Charges and Coverage
In case of an accident, our insurance company requires that the driver´s name must be specified in the rental agreement, therefore, all driver´s must be authorized and have their names printed on the rental agreement. All authorized drivers must show a valid and current driver´s licence or permit with photograph.

Also, in case of an accident, in order to validate any insurance, driver must first call our company so we can send immediately our insurance agent to the place of the accident.

----------------------------------------CDW (Collision Damage Waiver)----------------------------------------

CDW Lowers the driver´s responsability in case of an accident or theft. The following deductibles fees apply:

For Mini Economy, Economy, Compact and Mid-Size vehicles: 1,500 usd. For Intermediate, Standard and Full-Size vehicles: 1,900 usd. For 4 Wheel Drive vehicles: 2,000 usd. For Minivans, 8 & 12 Passenger Vans: 3,500 usd.

The cost of CDW is: For mini economy to full size and 4 wheel drive vehicles: $280.00 per month $70.00 per week $10.00 per day For mini vans, 8 & 12 passenger vans: $560.00 per month $140.00 per week $20.00 per day

You may get 0% deductible fee by just adding 6.50 usd. per day for all kind of vehicles.

CDW is a damage or theft insurance for the rented vehicle only. CDW does not cover theft of accessories. CDW is not refundable and the coverage only applies within Mexico´s territory.

----------------------------------------EPC (Extended Protection Coverage----------------------------------------

EPC is an enhanced CDW, covers theft and total losses and damages, partial or complete, done to the rented vehicle in case of an accident.

This coverage applies 0% deductible fee for damages or theft done to the rented vehicle.

Does not cover missing accesories nor traffic violations.

The cost for EPC coverage is: For mini economy to full size and 4 wheel drive vehicles: $462.00 per month $115.50 per week $16.50 per day For mini vans, 8 & 12 passenger vans: $742.00 per month $185.50 per week $26.50 per day

The coverage only applies within Mexico´s territory. EPC is a damage or theft insurance for the rented vehicle.

----------------------------------------PLI (Primary Liability Insurance----------------------------------------

The cost of PLI is 12.50 usd. per day for all kinds of vehicles.

PLI covers up to 80,000 usd. for liabilities caused by accident related expenses and legal assistance, when liability for other vehicles or people have been caused by the driver of the rented vehicle. PLI is mandatory.

PLI does not cover damages made to the rented vehicle nor medical expenses for its passengers. The coverage only applies within Mexico´s territory

----------------------------------------PAI (Personal Accident Insurance----------------------------------------

PAI covers medical expenses and ambulance service, doctors and hospital expenses in case of an accident. Coverage is up to 30,000 usd. per accident.

The cost for PAI is: For mini economy to full size and 4 wheel drive vehicles: $196.00 per month $49.00 per week $7.00 per day For mini vans, 8 & 12 passenger vans: $266.00 per month $66.50 per week $9.50 per day

PAI is a personal accident insurance for the occupants of the rented vehicle. The coverage only applies within Mexico´s territory.

Insurance and Coverage
In case of an accident, our insurance company requires that the driver's name must be specified in the rental agreement, therefore, all drivers must be authorized and have their names printed on the rental agreement. All authorized drivers must show a valid and current driver's licence or permit with photograph. Also, in case of an accident, for the insurance to be valid, the driver must first call our company so we can send our insurance agent to the place of the accident immediately. // // // CDW (COLLISION DAMAGE WAIVER) \\ \\ \\ CDW Lowers the driver's responsability in case of an accident or theft. The following deductibles fees apply: For Mini Economy, Economy, Compact and Mid-Size vehicles: 1,500 usd. For Intermediate, Standard and Full-Size vehicles: 1,900 usd. For 4 Wheel Drive vehicles: 2,000 usd. For Minivans, 8 & 12 Passenger Vans: 3,500 usd. The cost of CDW is: $ 10.00 USD per day for all kinds of vehicles. You may get 0% deductible fee by just adding 5.50 USD. per day for all kind of vehicles. CDW is a damage or theft insurance for the rented vehicle only. CDW does not cover theft of accessories. CDW is not refundable and the coverage only applies within Mexico's territory. Note: CDW insurance is mandatory // // // EPC (EXTENDED PROTECTION COVERAGE) \\ \\ \\ EPC is an enhanced CDW, covers theft and total losses and damages, partial or complete, done to the rented vehicle in case of an accident. This coverage applies 0% deductible fee for damages or theft done to the rented vehicle. Does not cover missing accesories nor traffic violations. The cost of EPC is: $ 10.00 USD per day for all kinds of vehicles. The coverage only applies within Mexico's territory. EPC is a damage or theft insurance for the rented vehicle. // // // // PLI (PRIMARY LIABILITY INSURANCE) \\ \\ \\ \\ PLI covers up to 80,000 usd. for liabilities caused by accident related expenses and legal assistance, when liability for other vehicles or people have been caused by the driver of the rented vehicle. PLI is mandatory. The cost of PLI is 15.00 USD per day for all kinds of vehicles. PLI does not cover damages made to the rented vehicle nor medical expenses for its passengers. The coverage only applies within Mexico's territory Note: PLI insurance is mandatory // // // // PAI (PERSONAL ACCIDENT INSURANCE) \\ \\ \\ \\. PAI covers medical expenses and ambulance service, doctors and hospital expenses in case of an accident. Coverage is up to 30,000 usd. per accident. The cost of PAI is: $5.00 USD per day for all kinds of vehicles. PAI is a personal accident insurance for the occupants of the rented vehicle. The coverage only applies within Mexico's territory.