3 Reasons Why Independents Try Harder
An independent agency will go the extra mile for their customer because they know the importance of repeat business. With a major company that has countless locations around the world, you quickly become a faceless nobody on their annual revenue reports. But local agencies go the extra mile by offering you an experience you wouldn't otherwise get with the majors. Here's how:
1) Friendlier Staff
We've all heard horror stories about poor customer service when dealing with some of the major car rental companies. The independent agencies associated with CarRentalExpress.com want you to come back. They will often remember your name. And they will treat you with respect whether you're a first time renter or someone that has been coming to their agency for years.
One of our recent customers said that Kimberley, from Midway Car Rental in Los Angeles, went above and beyond the call of duty:
"She called the shuttle service that dropped us off at Midway because I had left my cell phone in their van. She walked us through the paperwork quickly and was able to answer any questions we had, and even print directions to our destination."
Now that's customer service!
You didn't rent a car so that you could sit around the rental agency office all day reading magazines, waiting for them to process your vehicle. Independents want you in and out the door as fast as possible so that you can get on with your day. Whether you're on vacation or heading out of town on a business trip, you don't need the hassle of a long lineup or a slow customer service representative at the rental agency. You want to take your car and hit the road …and smaller agencies want to make that happen!
Another customer had this to say about one of our agencies:
"The best rental company ever. I didn't know about this company before [this rental], the staff was so nice and I was in and out of there in 1 minute. Thank you."
Smaller car rental agencies try harder to make their cars more affordable. They don't have the national exposure of some of the major brands like Hertz or Avis so they have to make up for that with more affordable cars and better customer service. Independent agencies are constantly renting cars for lower prices than the majors - try out CarRentalExpress.com today and you'll see for yourself.
A recent customer of E-Z Rent A Car, another one of the companies that we work with, had this to say about their experience:
"The service was great and the price was fantastic!"
If you're looking for an affordable car rental from a local business owner that cares about you then try booking with CarRentalExpress.com today - you'll be happy you found us!