Car Rental Express in its desire to bring quality car rental reservations with independent car rental agencies to the Internet has partnered with CarRentOnline. This value orientated car rental broker has undertaken to guarantee quality and price of all reservations made through the European CarRentOnline section of Car Rental Express. Renting with CarRentOnline is the same as renting with Car Rental Express.   History CarRentOnline is an online car rental broker that was registered in 2002. Its business started by establishing bonds with independent car rental companies in Southern Europe, later contracts with local suppliers in Northern Europe were signed. In the beginning CarRentOnline aimed to send customers to local suppliers only, just like Car Rental Express. In 2003, a number of deals with many globally well-known car rental corporations were made, so CarRentOnline started brokering car rental service worldwide. It is now possible to rent a car in most countries worldwide, customers can choose from independent and global brands when renting a car in Europe and Northern America. Nevertheless, expansion never stops and CarRentOnline's sales team sees to it that new companies are added all the time.   Mission Statement CarRentOnline aims to offer cars fitted to each booker's individual need. Its customers have the chance to choose a car from Smart City Coupe to Porsche 911. It doesn't matter, whether customers have a small budget or plan to have a grand vacation, CarRentOnline is able to serve everyone. The prices that are displayed to you are lower than rates that you would get at rental counters of those companies, this has been double-checked! So you can conveniently choose your preferred destination, review available rental companies and book a car most suitable for you.   Behind CarRentOnline The team of CarRentOnline is large enough to keep the company running efficiently, yet at the same time small enough to maintain the 'personal touch' with all of its customers. "We have built our company on mutual trust and understanding" is one of the slogans of CarRentOnline, to stress the importance of customers. Today, there are altogether 10 people employed with CarRentOnline. Marko Viiding, the Sales and Marketing Manager, maintains everyday relations with travel agents and car rental partners. Mikk Pärdi, the Reservations Manager, sees to it that all renters' needs are met and collects feedback from completed rentals. Ruben Seropjan is in charge of Live Help, which advises potential renters in the booking process. Main Developer Eva Valk is responsible for running the high-developed booking systems of CarRentOnline, also introducing new features of CarRentOnline's website.   The Technical Side CarRentOnline has bought its sophisticated rental management programs from Titanium Systems Inc, a well-known software company based in New York City, USA. Titanium has sold similar systems to many other well-known car rental brokers as well, but CarRentOnline has been able to sign a special contract, which always allows it to test and use the newest features available - hence giving the company a competitive advantage in technology. All customers have instant access to the newest features and can therefore enjoy new products almost as soon as Titanium Systems has launched them.   Customer Relations Its customer-oriented policy has helped CarRentOnline to serve over 10,000 individual bookers already, vast majority being satisfied with what they have got. In addition to helpful customer support, CarRentOnline has introduced a frequent bookers' special feature - the Bonus Club - which allows loyal customers a constant 5.5% off each rental, whatever rental company they prefer to use, wherever and whenever.   Different from CRX When you book a car through CarRentOnline, personal and credit card information need to be collected - to ensure your trustworthiness and solvency to your chosen car rental company as well as CarRentOnline, who will help you get what you want. To protect this data from unauthorized use, CarRentOnline has bought a 128-bit SSL certificate (strongest available) from VeriSign, the World's leading company in that field. All information entered while booking a car will be encrypted and cannot be read by third parties. When you have successfully submitted your booking request and your desired has been quoted as 'available' by the car rental company, CarRentOnline will charge a deposit from your credit card. The amount of that deposit is shown to you at time of booking a car, it's usually around 20% of the total rental cost. You will need to pay the remaining amount of rental cost (total cost less by the deposit) to the rental company at the time of pick up, at the rental counter. All banking transactions with CarRentOnline are highly secured and performed under strict supervision!   Contacts for CarRentOnline If you wish to contact CarRentOnline, you may do so in the following ways: Send e-mail to info@carrentonline.com Call +44 870 4460 475 or +372 5650 3339 Write to the address: CarRentOnline.com, Rendiauto OU, 2nd Floor LPL, 145-157 St John Street, London, EC1V 4PY, United Kingdom - or to - CarRentOnline.com, Rendiauto OU, Veski 69, 50409 Tartu, Estonia.